Delivery & Returns

We hand-deliver to hotels and residences across Sharm El Sheikh. Delivery fee and free-delivery threshold:

Time windows

• 10:00 – 13:00
• 13:00 – 16:00
• 16:00 – 19:00
• 19:00 – 22:00

Same-day delivery until 00:00 (Cairo time). The earliest window opens about an hour after you order.

Minimum order value: €25.07.

If your hotel isn't in the checkout list, pick your area and type the hotel name — if we can't locate it we'll contact you before confirming the order.

Receiving your order

The courier delivers to the reception or to your room, depending on your hotel's policy. Please be reachable on the phone number from your order around your chosen window — receptions sometimes need to confirm you are a guest before accepting a package on your behalf.

Returns and issues

• Inspect at delivery: open your order while the courier waits. Refuse any damaged, missing or wrong item at the door for a full refund of it.
• Found a problem later? Report it within 24 hours of delivery on WhatsApp or by email, with a photo — we replace or refund every confirmed issue.
• Change of mind: unopened, unused items that are not personalized and not perishable can be returned within 24 hours of delivery; we arrange the pickup, the delivery fee is not refunded.
• After 24 hours we cannot accept returns — most of our range is handmade, perishable (oils, foods, cosmetics) or made to order, and our guests fly home.
• Refunds go to the original payment method within 14 days; cash orders are refunded in cash or by bank transfer.