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Warranty

Every piece we sell is solid 925 sterling silver, stamped by the Egyptian Stamp Authority and made by hand in a Cairo workshop. If something we made fails, we put it right.

Three months on manufacturing defects

For three months from delivery we repair or replace, free of charge, any fault in how a piece was made: a solder joint that opens, a stone that lifts out of a sound setting, a clasp or fitting that fails in ordinary wear. Send us a photograph and your order number and we will tell you which it is.

What it does not cover

  • Accidental damage - dropping a piece, crushing it, or catching it on something.
  • Normal wear: gold plating thinning where the piece rubs, silver darkening, fine scratches from daily use. These are properties of the materials, not faults.
  • Loss or theft.
  • Work done by another jeweller, including resizing.
  • Damage from chemicals, chlorine or salt water. See Jewellery care for what to avoid.

After three months

We still repair. Re-plating a worn stem, re-polishing, replacing a clasp or reseating a stone are all available for a small fee that depends on the piece and its condition. Ask before you assume something is beyond saving, because most things are not.

How to claim

Write to us with your order number and a clear photograph of the problem. If you are still in Sharm El Sheikh we can usually collect the piece and return it on one of our own deliveries. If you have already flown home, write anyway and we will tell you honestly whether it is worth shipping back.

Nothing on this page reduces any statutory right you have as a consumer. Where the law where you live gives you more than this warranty does, the law wins.