Privacy Policy

This policy explains what souq.egyptra.pro collects and why. The short version: we use your data to deliver your order and talk to you about it. We run no advertising trackers, we do not profile you, and we never sell or rent your data.

Who is responsible

souq.egyptra.pro is operated by Egyptra, a tour and souvenir-delivery business based in Hurghada, Red Sea Governorate, Egypt. Egyptra is the data controller for everything described here. For any privacy question, or to exercise any of the rights below, write to [email protected] and put "Privacy" in the subject line.

What we collect

• Order details you enter at checkout: name, email, phone number, hotel and room, delivery area and time, and the items you ordered.
• Cart: an anonymous cookie ("souq_cart") that keeps your cart together while you browse — it contains a random token, nothing personal.
• Things your own browser remembers so the shop works: your display currency and the exchange rates for today, your delivery area, a copy of your cart, your wishlist, the products you looked at recently, and whether you dismissed the install prompt. These stay on your device — we cannot read them from our side, and clearing your browser storage for this site removes all of them.
• Product reviews: if you write one we store the display name you choose, your rating and your text, and we publish those on the product page. We check the review against your order number and email address, but we never publish either.
• Technical logs: standard server logs (IP address, requested page, time) kept for security and error diagnosis.

What we use it for

• Fulfilling and delivering your order, and contacting you about it by email or WhatsApp.
• Card payments, processed by our payment provider — your card details never touch our servers.
• Emails you explicitly asked for: back-in-stock alerts and a reminder if you leave a filled cart behind.
• Fraud prevention and rate limiting.

Why we are allowed to (legal basis)

• Performance of a contract: everything needed to take, prepare, deliver and invoice your order.
• Legal obligation: keeping accounting and tax records.
• Legitimate interest: keeping the site up, preventing fraud and abuse, and diagnosing errors — balanced against your privacy, which is why the technical logs below are minimal and short-lived.
• Consent: back-in-stock alerts, cart reminders and browser notifications. You ask for each of these, and you can withdraw at any time — the notifications from the switch in your browser, the emails from the link in the message.

What we don't do

• No advertising or social-media trackers. There is no Google Analytics, no Meta pixel and no ad network on this site.
• No profiling and no automated decisions about you.
• No selling, renting or sharing of your data — it goes only to the courier delivering your order and the payment provider processing your card.
• No marketing lists you didn't ask to be on.

Who else touches the data

As few parties as possible, and each one only for its own job:

• Our courier — the name, hotel, room and phone number needed to hand your order to you.
• Our payment provider — if you pay by card. Your card details are entered on their page and never reach our servers.
• Our hosting provider, which stores the site and its database.
• Cloudflare, which sits in front of the site to serve it quickly and to filter attacks. It sees the technical request data described above, and it runs two small scripts in your browser: a bot check, and Cloudflare Web Analytics, which counts page views without cookies and without any identifier that follows you between sites or visits.

Notifications

If you allow it, we can send browser notifications about your order — when it is on its way, and when the courier is close. Allowing this stores a subscription for your browser (an address supplied by your browser vendor plus the keys needed to encrypt the message) so we can reach that browser and only that browser. It contains nothing about you, we use it only for your own order, and turning notifications off for this site in your browser settings ends it.

Where your data is

We are an Egyptian business and your order is stored and processed in Egypt, which is outside the European Economic Area and is not covered by a European adequacy decision. In practice this means an order you place with us is handled where it is delivered. If you would rather not have your data processed in Egypt, please do not order — we cannot deliver to a hotel in Sharm El Sheikh without handling the order in Egypt.

How long we keep it

Order records are kept as long as accounting and tax law require. Carts, back-in-stock requests and logs are deleted or anonymized once they are no longer needed.

Your rights

Email [email protected] to ask what data we hold about you, to get a copy of it, to correct it, to have it deleted, to restrict or object to what we do with it, or to withdraw a consent you gave. We keep only what the law obliges us to keep, for example invoices. We answer within a few days and never charge for it.

If you are in the European Economic Area or the United Kingdom and you think we have handled your data badly, you can also complain to the data-protection authority where you live — you do not have to come to us first, although we would rather you did, because we can usually fix it the same day.

Cookies and browser storage

We set the "souq_cart" cookie (cart token, kept up to 180 days) and, only after you sign in to an account, a session cookie. Neither is used for advertising and neither follows you to other sites.

Your browser also keeps a few things locally that never reach us as personal data: the currency you chose, your delivery area, your wishlist and the products you recently looked at. Clearing your browser storage for this site removes all of them.