Frequently Asked Questions

Browse by category or search, add items to your cart, then go to checkout. Choose your delivery area, hotel and room number, pick a delivery day and time window, and confirm how you'd like to pay. You'll get an order number like SQ-K7M2QP as soon as it's placed.

No — checkout works as a guest with just your name, hotel details and a phone number or email. Want to save items first? The wishlist works without an account too.

Message us on WhatsApp as soon as possible. If your order hasn't been dispatched yet we can usually adjust items, the delivery window or hotel details; some early orders also show a change-delivery-time option on their tracking page. Once a courier is on the way, changes are no longer possible.

Use the tracking link from your confirmation email or WhatsApp message — it shows a live status, your courier's ETA and a map once your order is out for delivery. Lost the link? Look your order up on the Track Order page with your order number and the email you used.

Yes — as soon as your order is placed you'll get a confirmation with your order number, items and total, plus your tracking link. Keep it; it also works as your receipt.

Choose your area, hotel and room number at checkout, then pick a delivery day and time window — our courier brings the order to your hotel. Depending on the hotel's policy we hand it to you at reception or bring it to your room. Keep your phone reachable around the window.

Sharm El Sheikh — every hotel area, from Nabq Bay and Sharks Bay through Naama Bay to Hadaba and Ras Um Sid. The exact delivery fee and free-delivery threshold are shown on the Delivery & Returns page and again at checkout.

Yes, and later than most guests expect — same-day windows run into the late evening, with the exact last one shown at checkout. The earliest window opens about an hour after ordering. Checkout never offers a window we can't reach, so anything you can select, we can deliver.

Search for your hotel at checkout first; the list covers most properties across our delivery areas. If yours genuinely isn't there, message us on WhatsApp with your hotel name and area — we'll confirm whether we can reach you and add it if we can.

Keep your phone reachable during the window — if our courier can't reach you, we'll message you on WhatsApp to arrange another delivery time the same day where possible.

Two ways: cash on delivery in EGP, EUR or USD (change is given in EGP), or a secure payment link we send you by WhatsApp or e-mail to pay by card. Very large orders must be paid by link.

No. You pay the item prices plus the delivery fee for your area, both shown before you place the order. Prices in EUR, USD or GBP are converted from Egyptian Pounds for convenience — the EGP total on your order is the authoritative amount.

Card payments are processed by our payment provider over an encrypted connection; your card details never touch our servers. You can always choose cash on delivery instead.

Yes — enter it in the promo code field on the cart page. A valid code applies instantly and shows the discount in your order summary; codes can't be added once an order is placed, so enter yours before checkout.

Your confirmation email itemizes exactly what you paid — item prices, delivery fee and total — and doubles as your receipt. Need it in another format, for example for expenses? Message us and we'll help.

Yes. Gold and silver pieces are hallmarked, and every product page lists the karat and weight. Your receipt records the metal, karat and weight of your purchase, so you have proof of exactly what you bought.

Products that support it — like cartouche pendants with your name in hieroglyphs — show a personalization field on the product page. Personalized pieces are made to order, so double-check your spelling; they can't be cancelled once production starts.

Where a piece comes in more than one size, the sizes are listed right on its product page. Not sure which is yours? Message us on WhatsApp before ordering — we're happy to help you choose, especially for personalized pieces that can't be resized once made.

Keep pieces away from perfume, chlorine and seawater, store them separately so they don't scratch each other, and wipe with a soft cloth after wearing. Sterling silver naturally darkens over time — a light polish brings the shine straight back.

Where relevant, product pages for spices and food items note their ingredients, including common allergens like sesame. If you have an allergy, message us before ordering and we'll confirm the full ingredient list for you.

Open and check your order while the courier waits. Refuse any damaged or wrong item at the door for a full refund of it, or report the problem within 24 hours of delivery with a photo on WhatsApp or by email — we replace or refund every confirmed issue.

Within 24 hours of delivery, yes — if it is unopened, unused, not personalized and not perishable. We arrange a courier pickup; only the delivery fee is not refunded. After 24 hours we can't take returns, because most items are handmade, perishable or made to order.

Yes — tap the save icon on any product to add it to your wishlist. It works without an account and stays on your device, so you can come back and check out when you're ready.

Yes — at checkout, enter the recipient's hotel and room number instead of your own. Add a note in the optional order notes field if you'd like us to mention who it's from.

Yes — browse Gifts for curated picks by occasion and budget, from small keepsakes to statement jewelry, all deliverable the same way as the rest of the shop.